Terms & Conditions

Last updated: 21 August 2025
Legal entity: BUS1.com Technology Motors L.L.C S.O.C (“BUS1.com”, “we”, “us”)
Registered office: Office A-67, Hor Al Anz, Dubai, United Arab Emirates
Email: info@bus1.com
Arabic version available via the footer link “Terms & Conditions (AR)”. In case of inconsistency, the English version governs (except where UAE law requires Arabic).

1) Acceptance of Terms

By accessing BUS1.com, dubai.bus1.com, or placing a booking with BUS1.com, you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use our Sites or Services.

2) Who We Are & What We Do

BUS1.com provides licensed passenger transportation and mobility services in the UAE (e.g., airport transfers, point-to-point rides, and city-hire by hours) using sedans, vans, minibuses and coaches operated by BUS1.com and/or licensed subcontractors.

Not an emergency service. BUS1.com is not an ambulance, paramedic, or emergency transport provider. For emergencies, dial 999 (UAE Police) or 998 (Ambulance).

3) Eligibility & Customer Responsibilities

• You must be 18+ to make a booking and to contract with BUS1.com.
• You are responsible for: (a) accurate passenger counts, child-seat needs, and special accessibility requirements; (b) ensuring passengers wear seatbelts; (c) compliance with local laws and venue rules.

4) Account, Bookings & Amendments

• Channels: website forms, email, WhatsApp, Telegram, phone calls or approved partner portals.
• Lead time: Standard bookings require ≥24 hours notice. Same-day or <24h requests are subject to availability and surcharge (see §10).
• Amendments: Provide ≥12 hours notice. Short-notice changes are subject to availability and fees.
• Series/group bookings: Provide movement name lists ≥24h before service; final headcount lock ≥12h before pickup.

5) Service Scope & Vehicle Classes

Common classes include Luxury Sedan (S-Class), Business Sedan (5-Series / ES), Minivan (Hiace/Starex), Minibus (Coaster), Coach (50-seater). If the booked class is unavailable, we’ll supply same or higher class at no extra cost; any downgrade only with your consent and fare adjusted to the booked class.

6) Pricing, Taxes & Surcharges (Transparency)

• Currency & VAT: All prices are in AED and exclusive of 5% VAT unless stated otherwise.
• Base tariffs: As communicated on quotations or relevant pricing pages (aligned with our published schedules for airport transfers, 4-hour and 8-hour city hire).

• Toll / Salik, airport parking/terminal fees, and paid parking at cost.
• Meet & Greet at DXB or other terminals (flat fee per transfer where offered).
• Extra hours / overtime beyond the booked package (billed per started hour by class).
• Peak-season / last-minute (<3h) surcharges where applicable.
• Cleaning or damage fees where a vehicle requires special cleaning/repairs due to passenger actions.
• Quotes & validity: Written quotes specify the validity period; outside that period, prices may change.

7) Payment, Invoicing & Late Fees

• Methods: We accept UAE bank transfer (AED) and card payments via a PCI-DSS compliant payment processor.
• Prepaid rides: Online card payments are charged at booking confirmation.
• Invoiced clients: Weekly consolidated invoices; Net 30 days from invoice date by bank transfer to our AED account (details on the invoice).
• Late payment: Simple interest 1% per month from due date until paid. We may suspend services after 10 days’ written notice if overdue balances remain unpaid.

8) Cancellations, No-Shows & Refunds

• >24 hours before pickup: 100% refund of the trip price (prepaid) or no charge (invoiced).
• ≤24 hours & >12 hours before pickup: 50% of the trip price is charged.
• No-show (passenger not present within the grace period, §9): 100% of the trip price is charged.
  Refunds for card payments are returned to the original payment method. Bank-transfer refunds are paid to a UAE account you nominate in writing.

9) Waiting Time, Delays & Grace Periods

• Airport arrivals: 30 minutes free from on-blocks/landing time; thereafter standard waiting charges by class (per started 30 min or per policy for your class).
• Hotels/points: 15 minutes free; thereafter waiting charges by class.
• Replacement vehicles: If a vehicle has a breakdown, we dispatch a replacement within 45 minutes for Dubai/Abu Dhabi urban areas (best efforts for other emirates).

10) Last-Minute & Peak-Season Requests

Requests made <3 hours before pickup, or during peak seasons/events, are subject to availability and may incur a surcharge (up to +15%).

11) Safety, Child Seats & Accessibility

• Seat belts: Mandatory for all passengers; refusal to fasten them may result in refusal of service without refund.
• Child restraints: Available upon advance request; you must specify ages/weights to match the appropriate seats.
• Duty hours: Driver working time limits apply in accordance with UAE regulations and our HSE policy.
• Accessible options: Wheelchair-accessible vehicles are available upon request (advance notice recommended).

12) Passenger Conduct & Prohibited Items

• No smoking, vaping, illegal substances, or open alcohol where prohibited by law.
• No hazardous materials (e.g., pressurized gas cylinders, explosives).
• We may refuse service (with appropriate charge/refund handling under §8) if conduct is unsafe, unlawful, or abusive.

13) Baggage & Property

• Reasonable baggage within the class allowance is permitted. Oversized or excess luggage must be declared in advance.
• Lost & Found: Report items to info@bus1.com. We are not liable for the loss of personal items unless caused by proven negligence.

14) Subcontractors

We may use only licensed UAE subcontractors. BUS1.com remains fully responsible for performance and compliance.

15) Service Availability & Downtime

Services generally run 24/7 for airport transfers and 06:00–22:00 for city-hire (outside-hours on request). We may temporarily suspend services for maintenance, safety, or legal reasons.

16) Insurance, Liability & Disclaimers

• Insurance: Commercial motor TPL and passenger liability in accordance with UAE law; workers' compensation for drivers. Certificates available upon request.
• General limitation: To the maximum extent permitted by law, BUS1.com’s aggregate liability for claims arising from a service is limited to the fees paid for the trip (or, for invoiced accounts, the fees paid in the 3 months preceding the claim).
• No indirect damages: We are not liable for indirect or consequential losses (e.g., missed flights, lost profits, loss of reputation).
• Exclusions: Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UAE law.
• Route & ETA: Traffic, road closures, and weather can affect routes and arrival times; ETAs are estimates only.

17) Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control (e.g., severe weather, major traffic closures, government actions, strikes, epidemics). We will notify you and resume performance promptly.

18) Promotions, Vouchers & Credits

Promotions and vouchers are subject to the specific terms communicated with them (eligibility, validity windows, non-transferability). Abusive or fraudulent use may lead to cancellation.

19) Intellectual Property & Site Use

All content on our Sites (text, graphics, logos) is owned by or licensed to BUS1.com and protected by law. You may not copy, modify, or commercially exploit Site content without prior written consent. Automated scraping, unauthorized deep-linking that misleads users, or interference with Site operation is prohibited.

20) Third-Party Links & Platforms

Our Sites may link to third-party platforms (e.g., maps, payment gateways). We are not responsible for their content or practices. Your use of third-party services is subject to their terms and policies.

21) Privacy & Cookies

Your personal data is processed in line with UAE PDPL and our Privacy Policy (see “Privacy Policy” link in the footer).

• Необязательные файлы cookie/аналитические инструменты/рекламные пиксели используются только после явного согласия через наш баннер cookie.
• Использование нами информации, полученной из Google APIs, соответствует Политике Google API Services в отношении пользовательских данных, включая требования Limited Use.

22) Жалобы & Поддержка клиентов

Мы стремимся быстро решать вопросы. Пожалуйста, напишите на info@bus1.com, указав номер бронирования, дату и детали. Обычно мы отвечаем в течение 3 рабочих дней и стремимся решить вопрос в течение 10 рабочих дней.

23) Применимое право & Разрешение споров

Настоящие Условия регулируются законодательством DIFC. Любой спор, который не может быть урегулирован мирным путем в течение 20 дней, подлежит окончательному разрешению в соответствии с Правилами DIAC. Место арбитража: DIFC. Язык: английский.

24) Изменения в настоящих Условиях

Мы можем время от времени обновлять настоящие Условия. Дата вступления в силу указана вверху. Существенные изменения будут выделены на Сайте. Продолжение использования после внесения изменений означает принятие.

25) Контакты

BUS1.com Technology Motors L.L.C S.O.C
Office A-67, Hor Al Anz, Dubai, United Arab Emirates
Email: info@bus1.com

Terms and Conditions

Last updated: 21 August 2025
Legal entity: Bus1 Technology Motors L.L.C. (hereinafter referred to as "Bus1", "we")
Registered office: Office A-67, Hor Al Anz, Dubai, United Arab Emirates
Email: info@bus1.com
The Arabic version is available via the link at the bottom of the page "Terms and Conditions (AR)". In the event of
any conflict, the English version shall prevail (except where the laws of the United Arab Emirates require
the use of the Arabic language).

1) Acceptance of Terms

By accessing BUS1.com or dubai.bus1.com or making a booking with BUS1.com, you agree to these
Terms and Conditions ("Terms"). If you do not agree, please do not use our websites or services.

2) Who We Are and What We Do

BUS1.com provides licensed passenger transport and mobility services in the United Arab Emirates (such as
airport transfers, point-to-point trips, and hourly in-city hire) using sedans,
vans, buses, and coaches operated by BUS1.com and/or licensed subcontractors.

Not an emergency service. BUS1.com is not an ambulance, paramedic, or provider of emergency transport services.
In emergencies, call 999 (UAE Police) or 998 (Ambulance).

3) Eligibility and Customer Responsibilities

• You must be 18 years of age or older to make a booking and enter into a contract with BUS1.com.
• You are responsible for: (a) the accuracy of the number of passengers, child seat needs, and accessibility requirements
  special; (b) ensuring that passengers wear seat belts; (c) compliance with local laws and site rules.

4) Account, Bookings, and Modifications

• Channels: website forms, email, WhatsApp, Telegram, phone calls, or
  approved partner portals.
• Lead time: regular bookings require 24 hours' notice or more. Requests made on the same
  day or less than 24 hours are subject to availability and additional fees (see paragraph 10).
• Modifications: please provide 12 hours' notice or more. Any changes made on short notice
  are subject to availability and fees.
• Group/series bookings: please submit trip name lists at least 24 hours before the service time
  ; the final passenger count is locked at least 12 hours before the pickup time.

5) Service scope and vehicle categories

Common categories include luxury sedans (S-Class), executive sedans (5 Series/ES),
minivans (Hiace/Staria), small buses (Coaster), and tourist buses (50 passengers). If
the booked class is unavailable, we will provide the same class or a higher one at no additional cost; any downgrade in
class will only be made with your approval and with the fare adjusted in proportion to the booked class.

6) Pricing, Taxes, and Additional Fees (Transparency)

• Currency and VAT: All prices are in UAE Dirhams and exclude 5% VAT unless otherwise stated.
• Basic rates: As shown in the price quotations or relevant pricing pages (in accordance with our published schedules for airport transfers, and in-city car hire for 4
  hours and 8 hours).
• Possible add-ons:
  Toll/Salik fees, airport parking/passenger terminal fees, and paid parking fees.
• Meet and greet service at Dubai International Airport or other passenger terminals (a fixed fee for each
  transfer service when available).
• Additional hours/overtime after the booked package ends (charged per commenced hour for each category).
• Additional peak season/last-minute fees (less than 3 hours) when applicable.
• Cleaning or damage fees if the vehicle requires special cleaning/repairs due to passenger conduct.
• Price quotations and validity: Written price quotations specify the validity period; outside this period, prices may
  change.

7) Payment, Invoices, and Late Fees

• Methods: We accept bank transfers within the United Arab Emirates (UAE Dirhams) and card payments
  through a PCI-DSS-compliant payment processor.
• Prepaid trips: Charges apply to electronic card payments upon booking confirmation.
• For clients who are invoiced: consolidated weekly invoices; net 30 days from the invoice date via
  bank transfer to our AED account (details on the invoice).
• Late payment: simple interest of 1% per month from the due date until payment. We may suspend services after
  ten days’ prior written notice if overdue balances are not paid.

8) Cancellations, no-shows, and refunds

• 24 hours or more before the pickup time: 100% refund of the trip price (prepayment) or no
  fee (invoice).
• Less than 24 hours before the pickup time: 50% of the trip price will be charged.
• No-show (the passenger does not show up within the grace period, clause 9): 100% of the trip price will be charged.

Refunds for card payments are returned to the original payment method. Refunds for bank transfers are paid to an account in the United Arab Emirates that you specify in writing.

9) Waiting time, delays, and grace periods

• Airport arrival: 30 minutes of complimentary waiting/landing time; after that, standard waiting charges apply per class (for each started 30 minutes or according to your class-specific travel voucher).
• Hotels/locations: 15 complimentary minutes; after that, waiting charges apply per class
• Replacement vehicles: If any vehicle breaks down, we will send a replacement within 45 minutes for urban areas of Dubai/Abu Dhabi (we make every effort for the other emirates).

10) Last-minute requests and peak season

Requests submitted less than 3 hours before the pickup time, or during peak seasons/events, are subject to availability and may incur additional fees (up to 15%).

11) Safety, child seats, and accessibility

• Seat belts: Mandatory for all passengers; refusal to wear them may result in denial of service without a refund.
• Child seats: Available upon prior request; suitable ages/weights for the seats must be specified.
• Working hours: Driver working time limits apply in accordance with UAE regulations and our Health, Safety, and Environment policy.
• Accessible options: Wheelchair-accessible vehicles are available upon request (advance notice is recommended).

12) Passenger conduct and prohibited items

• Smoking, vaping, illegal substances, or openly carried alcoholic beverages are prohibited where prohibited by law.
• Carrying hazardous materials (such as compressed gas cylinders and explosives) is prohibited.
• We may refuse service (subject to fees/refunds in accordance with Section 8) if conduct is unsafe, unlawful, or abusive.

13) Luggage and personal belongings

• Reasonable luggage is permitted for each class. Oversized or excess luggage must be declared in advance.
• Lost and found: Report lost items to info@bus1.com. We are not responsible for the loss of personal belongings unless caused by proven negligence.

14) Subcontractors

We are permitted to use subcontractors licensed in the United Arab Emirates only. BUS1.com bears full responsibility for performance and compliance.

15) Service Availability and Downtime

The services generally operate 24/7 for airport transfer service, and from 6:00 AM to 10:00 PM for city rental service (outside working hours upon request). We may temporarily suspend the services for reasons related to maintenance, safety, or legal requirements.

16) Insurance, Liability, and Disclaimer

• Insurance: Commercial vehicle insurance (TPL) and passenger liability in accordance with UAE law; and workers’ compensation for drivers. Certificates are available upon request.
• General limitations: To the maximum extent permitted by law, BUS1.com ’s total liability for claims arising from any service is limited to the fees paid for the trip (or, for invoiced accounts, the fees paid during the three months preceding the claim).
• No indirect damages: We are not liable for indirect or consequential losses (such as missed flights, lost profits, loss of reputation).
• Exceptions: Nothing excludes liability for death or personal injury resulting from negligence or fraud, or any liability that cannot be excluded under UAE law.
• Route and estimated arrival time: Traffic, road closures, and weather may affect routes and arrival times; the estimated arrival time is only an estimate.

17) Force Majeure

We are not liable for any delay or disruption resulting from events beyond reasonable control (such as severe weather, major traffic closures, government actions, strikes, or epidemics). We will notify you and resume operations promptly.

18) Promotional Offers, Vouchers, and Credits

Promotional offers and vouchers are subject to the specific stated terms (eligibility, validity period, and non-transferability). Misuse or fraudulent use may result in cancellation.

19) Intellectual Property and Use of the Site

All content on our websites (texts, graphics, logos) is owned by BUS1.com or licensed to it, and is protected by law. You may not copy, modify, or commercially exploit the site content without prior written consent. Automated data extraction, creating unauthorized deep links that mislead users, or interfering with the operation of the site is prohibited.

20) Third-Party Links and Platforms

Our websites may be connected to third-party platforms (such as maps and payment gateways). We are not responsible for their content or practices. Your use of third-party services is subject to their terms and policies.

21) Privacy and Cookies

Your personal data is processed in accordance with the UAE Personal Data Protection Law and our Privacy Policy (see the "Privacy Policy" link in the footer).

• Non-essential cookies/analytics/advertising pixels are not used unless explicit consent has been obtained through our cookie banner.
• Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

22) Complaints and Customer Support

We strive to resolve issues quickly. Please contact us at info@bus1.com and include the booking number, date, and details. We usually respond within 3 business days and aim to resolve the issue within 10 business days.

23)Governing Law and Dispute Resolution

These Terms are governed by the laws of the Dubai International Financial Centre. Any dispute that cannot be resolved amicably within 20 days shall be finally settled under the rules of the Dubai International Financial Centre. Seat: Dubai International Financial Centre. Language: English.

24)Amendments to These Terms

We may update these Terms from time to time. The effective date appears at the top. Any material changes will be indicated on the website. Continued use after the changes constitutes acceptance of the Terms.

25)Contact

Bus1 Technology Motors L.L.C.
Office A-67, Hor Al Anz, Dubai, United Arab Emirates
Email: info@bus1.com